Experiencing a public works issue outside of regular business hours? Our dedicated Operations Department On-Call Team is here to help!

For after-hours emergencies or issues, please call the dedicated on-call phone number:

780-623-0111

This line is answered by our Lead-Hand on call. This person is the first point of contact and is responsible for coordinating the appropriate response to your issue.

Who is the On-Call Lead-Hand?

We operate on a rotating schedule to ensure continuous coverage. The person listed at the top of the on-call list for any given day is the Lead-Hand who carries the on-call phone.

You can use the monthly calendars below as a quick reference to see who the on-call Lead-Hand is for the current day, or to look ahead:

• October 2025
  • Example: From October 5th through the 9th, Merle is the Lead-Hand.
  • Example: For Friday, October 31st, Dennis is the Lead-Hand.
• November 2025
  • Example: On Wednesday, November 5th, Dennis is the Lead-Hand.
  • Example: On Saturday, November 29th, Dennis is the Lead-Hand.
• December 2025
  • Example: On Monday, December 1st, Merle is the Lead-Hand.
  • Example: On Thursday, December 25th (Christmas Day), Dennis is the Lead-Hand.
• January 2026
  • Example: On New Year’s Day, Thursday, January 1st, Merle is the Lead-Hand.
  • Example: On Saturday, January 24th, Merle is the Lead-Hand.

We are committed to serving your household’s public works needs, 24/7. Your call will ensure you get assistance from the right person.